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Terms and conditions

Owner of the online store WWW.WOOLISH.EE is Woolish Knitting OÜ, (register code 12797185 / VAT no. EE101775771) address Harju 1, Tallinn 10146, Estonia (hereinafter referred to as Service Provider) and a client, who places an order in the e-store and identifies oneself by entering personal information on the order form (hereinafter referred to as Service User), have signed this e-store Contract of Use (hereinafter referred to as Contract of Use).

  1. E-store

    An internet store created by the Service Provider that is used to sell goods to the Service User.

  2. General Provisions

    1. In regulating their mutual relationship, the parties adhere to the Law of Obligations Act, other laws of the Republic of Estonia and other statutes and agreed upon Terms of Use.
    2. The Service Provider reserves the right to make changes to the provided e-store service at any time.
    3. The Service Provider has the right to change the terms of the Contract of Use unilaterally without having the obligation to inform the Service User of the aforementioned in writing via e-mail.
    4. The Service User has the right to download or print out the Terms of Use which provides the opportunity to store or reproduce the according information on a permanent medium.
  3. Products and Purchasing

    1. As a rule, the displayed products are in stock. The availability of displayed products may change due to technical problems in the warehouse or e-store software.
    2. If a product is not present in the warehouse, it is not possible to fulfill an order. In such a case, an employee of the e-store shall contact the user and offer the next possible delivery time, exchange of the product for another analogous product with the same price and quality or return the paid sum to the Service User within 30 days at the latest.
    3. Displayed product photos are illustrative and may differ from the actual product. The Service Provider will do its best to display the as precise product descriptions as possible, but despite that the e-store product descriptions may not be exhaustive and may contain unintended errors.
    4. Products offered in the e-store are sold to individuals and also companies.
    5. The Service User certifies that (s)he is at least 15 years of age.
    6. The Service User selects the desired products and is subsequently obligated to enter the information (surname, forename, phone number, e-mail address, delivery address, postal index and bank link) required for completing the order and shall pay for the products via the provided bank link or a bank transfer.
    7. The Service Provider is obligated to provide true information required for completing the order. The Service Provider will not be held accountable for an unfulfilled order or any consequences related to incorrect information supplied by the Service User.
    8. Sale takes place when the Service User has paid for the order using the e-store bank link or made a bank transfer in accordance with the issued invoice.
  4. Fees

    1. All prices displayed in the e-store are in euros and include VAT.
    2. The Service Provider reserves the right to change the used prices at any time. If a user has placed an order in the e-store and paid for it, then the Service Provider is obligated to deliver the products to the Service User with the prices valid at the moment the order was placed.
    3. The Service Provider has the right to desist from fulfilling the order in the occurrence of a technical fault due to which the e-store prices were incorrect.
  5. Payment Methods

    You can pay for your order directly thru your personal bank or with your bank card.

    1. EveryPay – card payment solution

      EveryPay offers Woolish a secure solution for card payments. The accepted payment methods are Visa, Visa Electron and MasterCard. More information

    2. Trustly - pay directly through your bank

      Pay for your order securely through your personal bank account. Payment solutions are provided by Swedish company Trustly!

  6. Delivery Time and Terms of Delivery

    1. The Service User has the right to choose between different means of product delivery. International shipments are delivered via courier.
    2. The products are delivered to Service Users in Estonia in 1-3 workdays and abroad in 3-7 workdays.
  7. Withdrawal from the Contract Before the Service Provider Fulfills the Order

    1. If the Service User wishes to withdraw from the Contract of Use after placing the order and before the Service Provider has fulfilled it, then the Service User is obligated to inform the Service Provider of this without any delay. The message must be sent to the Service Provider's e-mail address at The e-mail must include the order number, which one wishes to cancel and the Service User's contact information (forename, surname, order date, phone number).
    2. If the withdrawal request reaches the Service Provider after the Service Provider has fulfilled the Contract of Use, then the withdrawal from the contract is subject to the Contract of Use article Terms of Return.
    3. The Service Provider shall transfer the sum paid to the Service User within 14 days from the receipt of the withdrawal request.
    4. The money will be returned to the same bank account from where the money was paid to the Service Provider.
    5. The Service Provider has the right to withdraw from the contract in the case that the product stock has been depleted.
    6. The Service User shall be informed of the contract withdrawal or its denouncement via phone, e-mail or post. In such a case the sums prepaid by the Service User shall be returned to the Service User's bank account without delay but no later than within 30 days.
  8. Terms of Return

    1. The return period on products purchased from the e-store is 14 days.
    2. The return product must be without defects, complete, in its original packaging and unused.
    3. In order to return a product, one must submit an according request to the e-mail and the returned product together with its packaging to the address of the Service Provider: Woolish Knitting OÜ, Suur-Kaare 35a, Viljandi 71013, Estonia.
    4. When returning the product, one must also provide the purchase invoice.
    5. In the case of a return, the money shall be returned to the Service User within 30 days after the product is returned.
    6. The money will be returned to the same bank account from where the money was paid to the Service Provider.
    7. The Service User shall cover the transport costs connected with the returning of the product.
  9. Procedure for Filing Complaints

    1. In accordance with the Law of Obligations Act article 210 section 2, all products sold via the e-store have a 2 year term for filing complaints.
    2. The Service Provider shall not be held responsible for damages occurred due to abnormal use, also for delays in delivery if this is caused by conditions the Service Provider couldn't have been able to affect and/or which were caused by a force majeure.
    3. The handling of exchange and returns takes up to three (3) weeks.
  10. Terms of Privacy / Data Security

    1. The Service User gives a clear and conscious consent to the Service Provider for processing his/her personal information.
    2. Upon placing the order, the information supplied by the Service User to the Service Provider shall be transferred into the client register and used for providing the sales service and goods to the Service User.
    3. When requesting bank card information, a secure SSL data transfer protocol and MasterCard SecureCode and Verified by Visa security systems are used.
    4. The Service Provider shall not have access to the supplied card details. For the purpose of making the transaction, the Service User is directed to the safe environment of the Maksekeskus. At the moment of the payment, the bank card details are entered into a database hosted by the Maksekeskus for Banks and the data is stored also in the server hosted by the Maksekeskus.
    5. The source of the personal data is the creation of a client relationship when the order is placed in the e-store.
    6. The registered information comprises of data regarding the Service User order (surname, forename, address, phone number, address, year of birth, means of delivery, used method of payment) and agreeing to the Contract of Use.
    7. Personal information is processed by Woolish Knitting OÜ.
    8. Personal information required for delivering the goods to the Service User are forwarded to the companies performing the delivery service.
    9. Personal data protection is guaranteed by security measures.
    10. The Service Provider is obligated not to disclose registered personal data to third, unconcerned parties.
    11. The Service Provider reserves the right to disclose information regarding the Service User in the case that the data is processed for the purpose of fulfilling obligations stipulated by the law by a person who has the appropriate legitimate right or is that takes place for the protection of the Service User's personal life, health or freedom.
    12. The Service User has the right check his/her personal information, amend them or remove them from the register.
    13. The Service User gives the Service Provider the right to send a confirmation e-mail to the e-mail address entered when the order was placed.
    14. The Service User gives the Service Provider the right to send sales offers to the e-mail address entered when the order was placed provided that the appropriate checkbox on the order placing page has been ticked.
  11. Liability

    1. The Service Provider is liable to the extent of the product selling price.
    2. The Service User is obligated to use the e-store service only for the purpose corresponding to the law and good practice.
    3. The Service User is responsible for acquiring and maintaining all software communication tools required for using the service, also for costs incurred from using the e-store service.
    4. The Service User is fully responsible for all damages caused to the Service Provider, other Service Users or third persons by the use of the e-store conflicting with the legislation or good practice.
  12. Customer Support

    1. The Customer Support phone number is +372 55 644 512 and the e-mail address is
    2. Customer Support is accepting calls on workdays between 9am and 4pm (EET).

    We shall reply to e-mails within two workdays.

  13. Differences

    1. Differences are solved in accordance to the laws valid in the Republic of Estonia. Upon failure to reach an agreement, the differences are resolved in the Tallinn County Court's Tallinna Court House.
  14. Terms of Use

    1. The Service User is obligated to familiarize oneself with the terms of the Contract of Use.
    2. By ticking the checkbox "I agree with the terms of use of the e-store", the Service User agrees that (s)he has familiarized him/herself with the terms of the Contract of Use, understood them and agrees with the terms of the Contract of Use.

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